RidxAtelier| Bringing the spirit of the Wild West to your wardrobe

Refund and Exchange Policy

1. Exchange Policy

At RidxAtelier we want you to be completely satisfied with your purchase. If your purchase is defective, we offer an exchange policy to ensure you find the perfect fit and style.

Exchanges:

Eligibility: Exchanges are available within 7-10 working days of the original purchase date. To be eligible for an exchange, items must be unused, unwashed, and in their original condition with all tags attached.
How to Initiate an Exchange: To start the exchange process, please contact our Customer Service team at [ridxatelier@gmail.com/+923268846468 ] with your order number and details about the item you wish to exchange. We will provide you with instructions on how to return the item and select a new product.
Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us.
Exchange Processing Time: Once we receive the returned item, we will process your exchange within 7-10 business days. If the item you requested for exchange is out of stock, we will contact you to discuss alternative options.
Final Sale Items: Items marked as "Final Sale" are not eligible for exchange.

2. Non-Exchangeable Items

The following items cannot be exchanged:

Items marked as "Final Sale"
Items that have been worn, washed, or altered

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [ridxatelier@gmail.com/+923268846468 ]. We will arrange for a replacement or exchange at no additional cost to you.

4. Contact Us

For any questions regarding our exchange policy, or if you need assistance with your exchange, please reach out to our Customer Service team at [ridxatelier@gmail.com/+923268846468 ].

5. Policy Changes

We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page.

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RidxAtelier| Bringing the spirit of the Wild West to your wardrobe | Shipping worldwide

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RidxAtelier| Bringing the spirit of the Wild West to your wardrobe | Shipping worldwide